Head of it-support (w\/m\/d)
AndermattAndermatt Swiss Alps AG
...End-to-end responsibility for ITIL-based support processes (Incident, Service Request, Problem, Change) Ensuring compliance with SLAs, OLAs, and KPIs Managing external support partners and vendors Ensuring stable workplace, application, and core IT services Processes & Quality Designing, documenting, and continuously [...]
Kategorie Medien / Verlag / Redaktion